A human receptionist often runs $2,500-3,000 a month, works 9 to 5, and still goes home. Lobby answers every inbound call, 24/7, in a real voice - from $95. Keep your people. Add the hours they cannot cover.
Keep your own number|Cancel anytime|24/7 inbound coverage
First, the truth
This is not about firing anyone.
Your best front-desk person cannot work nights, weekends, or three calls at once. Lobby can. Think of it as the teammate who covers the hours nobody else will, so the calls you lose after 5 PM finally get answered.
Chapter 00 - the math of a front desk
Two front desks. One stays on.
It is 7:00 PM - the chair is empty. Calls ring out.Lobby is still answering.
12 AM9 AM5 PM11 PM
The chair - human receptionist
$2,500-3,000/mo
weekends offsick daysturnoverone call at a time
Lobby
$95-$800/mo
24/7no shiftsparallel callsabout $0.95 a call
About $2,400+/mo back in your pocket - and nights and weekends finally covered.
Drag the clock. The chair only lights up 9 to 5. Receptionist cost is a typical industry range; your actual cost may vary.
Meet the hire
Warm, not robotic. Give it a name and a voice.
Robin
Listening
"Thanks for calling - this is Robin. How can I help you today?"
The job description
What it actually does.
Answers inbound calls 24/7 - no menus, no hold.
Books appointments straight into your calendar.
Answers customer questions from the business info you provide.
Knows when to put a real person on, then warm-transfers with context.
A missed call is often a lost customer - and more than 6 in 10 who reach voicemail never call back.