No form. No signup. Just talk.
Already tried Housecall Pro's CSR AI?
Housecall Pro's own help docs say Spanish conversation isn't available yet, and say that when CSR AI can't book a job, you call the customer back. Talk to Lobby before you decide.
- Holds a real conversation, not a script
- You save the questions callers ask, and Lobby answers them your way
- Answers in English or Spanish, whichever the caller starts in
Plans start at $95 per month
She answers as your front desk, right in your browser. Ask what a customer would ask, like “do you come out on weekends?”
What their own docs say
Four limits Housecall Pro documents about CSR AI
Each one links to Housecall Pro's own help center, with how Lobby handles it.
Spanish isn't available yet
Housecall Pro's CSR AI help page lists Spanish conversation among the things CSR AI will do “soon.”
Housecall Pro Help Center (opens in a new tab)How Lobby is different
Lobby answers in English or Spanish today, matching the language the caller starts in.
A booking can end as a callback
Housecall Pro's help center says that if CSR AI can't book a job, you are notified by text and in your inbox, then call the customer back to complete the booking.
Housecall Pro Help Center (opens in a new tab)How Lobby is different
Lobby takes the details on the call, then sends you a written message with who called and what they need, so your callback starts with everything in hand.
CSR AI is the one AI Team member that costs extra
Housecall Pro's AI Team page says every AI Team member is included for free with your account, except for CSR AI, which is an optional add-on.
Housecall Pro Help Center (opens in a new tab)How Lobby is different
Lobby is the whole product. Plans start at $95 per month, and the receptionist is part of the plan, not an add-on.
Pricing answers can need another subscription
The CSR AI help page says that if you want HCP Assist reps to also book appointments, review pricing and use custom FAQs, you need an HCP Assist subscription.
Housecall Pro Help Center (opens in a new tab)How Lobby is different
Lobby answers pricing questions and your custom FAQs itself, from the questions you save in your dashboard. There is no second subscription to unlock them.
What Lobby writes down
Every call ends as a message you can act on
A sample call, and the message Lobby leaves for the owner afterwards. The names and details are made up.
While you were out
Sample- Telephonedchecked
- Please callchecked
- Will call againnot checked
- Urgentchecked
Price
Price, side by side
Housecall Pro
CSR AI is an optional add-on, and Housecall Pro does not publish its price. Its plans are Basic ($59), Essentials ($149) and MAX ($299) per month, billed annually.
Checked on Housecall Pro's pricing page in October 2026.
Housecall Pro pricing (opens in a new tab)Keep Housecall Pro for scheduling. Let Lobby answer your phone.
This isn't a pitch to replace your field service platform. Housecall Pro handles scheduling and job management. Lobby does one thing: it answers the phone.
Using Jobber or ServiceTitan?
The same goes for any platform with a built-in AI: keep the scheduling tool you already use and let Lobby handle the phone.
Read the Jobber comparisonScripted example
AC dead during a 9 PM heatwave
Robin checks urgency, takes the unit details, handles the price question, and books the earliest cooling visit.
Questions
Straight answers.
Is Lobby a Housecall Pro integration or add-on?
No. Lobby is a standalone AI phone receptionist and is not part of Housecall Pro. You keep the scheduling tool you already use and Lobby handles the phone.
Can I change what Lobby says?
Yes. You save the questions your callers ask most, with your prices, service area and policies, and Lobby answers them the way you would. You can edit them any time from your dashboard.
Does Lobby speak Spanish?
Yes. Lobby listens to how the caller speaks and answers in the same language, English or Spanish. There is no menu and no “press 2 for Spanish.”
What do I get after a call?
A written message with who called, what they need and how to reach them. The sample above shows the idea.
How much does Lobby cost?
Plans start at $95 per month. The receptionist is part of the plan, not an add-on.
Proof, not promises
Hear the difference.
Talk to Robin above, or call the demo line and ask something specific to your trade. Then decide.
Lobby is not affiliated with, endorsed by, or sponsored by Housecall Pro. Housecall Pro and CSR AI are trademarks of their respective owner. Claims about Housecall Pro's CSR AI are sourced to Housecall Pro's own public help center and pricing pages, linked above.