Privacy Policy
In plain English
What we process
Account details, receptionist settings, business information, call metadata, transcripts, recordings where enabled, leads, bookings, and usage records.
The exact data processed depends on account configuration and caller interactions. Optional integrations may add calendar or routing data needed to perform the requested workflow.
In plain English - key clause
How we use it
To answer calls, book appointments, route callers, capture leads, support the account, meter usage, and keep the service working.
We use account and caller data for service operation, support, security, billing, troubleshooting, and product improvement. We do not sell account data or caller data.
In plain English
Recordings and transcripts
If recording is enabled, caller disclosure belongs at the start of the call. Owners control recording settings and can request deletion.
Recordings and transcripts may contain personal information shared by callers. They are stored with the account and subject to retention, export, and deletion workflows.
In plain English
Sharing
We share data only with service partners needed to run Lobby and only as needed. We do not publish customer call data.
Data may be processed by infrastructure, communications, analytics, support, and payment services needed to operate the product. Customer-facing pages do not name those providers.
In plain English
Your choices
Owners can update business information, configure recording, export account records, and request deletion subject to legal retention needs.
Deletion and export requests can be made through account controls or support. Some operational records may be retained where required for billing, security, compliance, or dispute resolution.