Jobber's AI Receptionist runs a rigid, form-driven script that's hard to teach how your business really works. Have a real conversation with Lobby before you decide.
Illustrative example — not a recording of an actual call.
We didn't write these. Real posts from real Jobber users, linked below.
The line of questioning feels locked in… I wish there was more free text space or deeper customization in the AI trainer to teach the system how my business actually works.Read the thread ↗
So I have a booking with no idea what it's for. There needs to be options for mandatory questions.Read the thread ↗
I can't point to a useful thing it did for us, but I can point to lots of confusing convos.Read the thread ↗
Six out of ten callers who hit voicemail never call back
Four gaps Jobber users have flagged — and how Lobby closes each one. Plus one more thing every shop needs.
Jobber support confirmed there's no dedicated section to input your own frequently asked questions for call handling. Callers report Jobber's AI Receptionist rushing through calls and giving vague responses like “someone will get back to you” instead of specifics.
Jobber Community forum ↗Lobby has a real conversation. It follows however the caller actually talks, asks follow-up questions when something's unclear, and doesn't force a caller down a script that doesn't fit.
Jobber support has confirmed, in their own community forum, that Jobber does not currently have a way to train the AI Receptionist (at the time of writing) — one owner noted it “works great for basic call taking but cannot deal with emails or address of customer.”
Jobber Community forum ↗Lobby's knowledge base is plain text you edit yourself: your pricing, your service area, your policies, your exceptions. Update it any time, no ticket, no waiting on a trainer UI.
One owner ended up with a booking on the calendar and no idea what it was for — there was no way to require certain questions get answered first.
Jobber Community forum ↗Lobby captures the details that matter before a booking is confirmed — what the job is, where, and any specifics you mark as required. No blank bookings.
A known issue with no direct fix right now — Jobber support's own words in their community forum — where the AI Receptionist either uses the business name as the customer's last name, or doesn't note the company name at all, leaving whoever picks up the job to sort out who's actually calling.
Jobber Community forum ↗When Lobby transfers a call, it briefs whoever picks up first — who's calling and what they need — before you even say hello.
When a Spanish-speaking caller can't be helped in Spanish, that's a lost job — not just an awkward call.
Lobby answers fully in Spanish or English, matching whichever language the caller starts in — no separate setup, no add-on.
$95/mo flat. Every plan includes the phone, the conversation, and the knowledge base.
A $99/mo add-on on top of the Grow plan ($149–$299/mo, billed annually) — bundled only with the Plus tier ($529/mo, billed annually).
Lobby costs $95/mo flat, no separate AI-receptionist add-on. Jobber's AI Receptionist is a $99/mo add-on on top of the Grow plan ($149–$299/mo, billed annually), and comes bundled only with the Plus tier ($529/mo, billed annually).
This isn't a pitch to replace your field service platform. Jobber is good at scheduling and job management — keep it. Lobby is built to do one thing extremely well: answer your phone like a real person would, every time it rings.
If your platform's built-in AI isn't flexible enough, the same applies — keep the scheduling tool you already use and let Lobby handle the phone.
No. Lobby is a standalone AI phone receptionist, not part of Jobber. It works alongside whatever field service software you already use, including Jobber — you keep your scheduling tool and let Lobby handle the phone.
Yes. You edit a plain-text knowledge base with your pricing, service area, policies, and any details you want Lobby to mention or ask about — no ticket, no waiting on a trainer UI.
Yes. You can mark specific details as required, so a booking doesn't land on your calendar without the information you need to act on it.
Yes. Lobby answers fully in Spanish or English, matching whichever language the caller starts in.
$95/mo flat, with no separate AI-receptionist add-on.
Talk to Lobby above, or call the live demo line and ask it something specific to a service business. Then decide.
Lobby is not affiliated with, endorsed by, or sponsored by Jobber. Jobber is a trademark of its respective owner. Quotes are from public Jobber Community forum posts, linked above.
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