Compare
Lobby vs Smith.ai, line by line.
Here is what Lobby costs and what it counts as a call, in plain numbers. Put it next to Smith.ai's current pricing, or any other answering service, before you choose.
7-day trial: add a card, pay $0 today, and cancel any time before day 8. Plans start at $95 a month.
Lobby's plans
Three plans. One way to count.
Every plan is a monthly price with answered calls included. Calls past that are billed at the plan's own rate, never by the minute.
| What you get | Starter | Growth | Pro |
|---|---|---|---|
| Monthly price | $95/mo | $270/mo | $800/mo |
| Answered calls included | 100 | 300 | 900 |
| Each extra call | $0.95 | $0.90 | $0.89 |
Running several locations? Multi-location plans are custom. Talk to us
What counts
One real conversation, one call.
Lobby counts answered calls, never minutes. This is what goes on the bill, and what never does.
Counts as a call
- An inbound call Lobby answers
- Runs 20 seconds or longer
- Longer than 10 minutes counts as two
Never charged
- Screened spam
- Missed calls
- Test calls
- Under 20 seconds
Ask anyone
The same questions, for any service.
These are the questions that decide what you really pay. Lobby's answers are below. Get the other side's answers from the source.
| Question | Lobby's answer |
|---|---|
| What does a call cost past the plan? | Each extra call is billed at your plan's own rate: Starter $0.95 · Growth $0.90 · Pro $0.89. |
| Is there a contract or a setup fee? | No contract and no setup fee. Cancel any time. |
| Do I keep my number? | Yes. Forward your existing line to Lobby, or use a new dedicated front-desk number. |
| Can I try it first? | Yes. A 7-day trial with up to 25 calls. Add a card, pay $0 today, and cancel any time before day 8. |
| How do I get the message? | Each message comes to you by email or text. |
| Can a person take over a call? | Yes. When your rules say so, Lobby can put the call through to a person you choose. |
Smith.ai publishes its own plans and rates. Read its current AI receptionist pricing (opens in a new tab) and put the same questions to it.
Scripted example
Burst water heater at 7 PM
Robin calms the caller, takes the address, answers the price question, and books the first morning window.
Try Lobby for seven days.
7-day trial: add a card, pay $0 today, and cancel any time before day 8. Plans start at $95 a month.