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Scripted call · towing

See how an AI receptionist books a tow

Alone with a dead car after the store closes, the caller needs help fast. Robin checks for safety first, gets the exact spot, and books the tow.

SampleScripted demonstration. It shows the call flow, not a customer recording.

The call, and the message it leaves

Read how the call unfolds, then call the demo line and talk to Robin yourself.

10:40 PM, car won't start. Tow booked for 11:15.
RobinThanks for calling Ridgeway Towing. This is Robin. How can I help?
CallerHi, my car won't start. I'm in the parking lot at Hollis Grocery and the store just closed.
RobinI'm sorry, that's a rough spot to be in. Are you somewhere safe and well lit right now?
CallerI'm sitting in the car under a light. It's just me out here, though.
RobinOkay. If you feel unsafe at any point, please call 911 first. What is the store's address?
CallerHollis Grocery, 2210 Alder Road. I'm by the cart return near the side entrance.
RobinGot it: Hollis Grocery, 2210 Alder Road, by the cart return at the side entrance. What is the year, make, and model?
CallerIt's a 2017 Toyota RAV4. Before you send anyone, how much is this going to cost?
RobinThe driver confirms the price with you before towing. Tows are usually a hook-up fee plus mileage, so it depends on where the car goes. Where should it go?
CallerMy mechanic, Corner Auto on Fifth Street. They open at 8. Sorry, hold on, someone's walking over. Okay, it's just a store worker leaving.
RobinTake your time. Corner Auto on Fifth Street, open at 8 AM. Is the RAV4 all-wheel drive?
CallerI think so, yes.
RobinThanks, I'll note that for the driver. I can have a driver there tonight between 11:15 and 11:45 PM. Should I book it?
CallerYes, please. I'm Alicia Moreno, and this number is best.
RobinThanks, Alicia. Your tow is booked for tonight, 11:15 to 11:45 PM, at the side entrance of Hollis Grocery. The driver will have your details, and I've marked this urgent.
Lobby writes it down

While you were out

Sample
ForRidgeway Towing
Time10:40 PM
FromAlicia Moreno
WhenTonight, 11:15 to 11:45 PM
  • Telephonedchecked
  • Please callnot checked
  • Will call againnot checked
  • Urgentchecked
Car won't start. Hollis Grocery, 2210 Alder Road, side entrance.
2017 RAV4, all-wheel drive. To Corner Auto on Fifth Street. Caller alone.
Taken byRobin
Booked

Key moments

  1. 0:00answered
  2. 0:35location taken
  3. 1:28booked tonight 11:15 PM
  4. 1:35message taken

More call types

  • Price shopper

    Robin explains the hook-up fee and mileage, leaves the final price to the driver, and still takes the location.

  • Reschedule

    A caller moves a scheduled tow to the afternoon so someone can meet the driver.

Questions

Is this a real customer call?

No. It is a scripted example that shows the call flow, so you can judge the handling before you put Robin on your line.

Can Robin handle a caller who is stuck on the road?

Robin can check that the caller is somewhere safe, suggest calling 911 if anyone is in danger, take the exact location and vehicle, and mark the message urgent, following your rules.

Does Robin quote tow prices?

Only the way you set it up. Robin can share your pricing notes, such as a hook-up fee plus mileage, and leave the final price for the driver to confirm.

Try it yourself

Call Robin before you decide.

The demo line is open now. Ask anything a customer would.

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Call the demo line+1 (385) 365-5823This call may be recorded.
AI receptionist for towing companies: see the call flow | Lobby